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HyCare
HyCare

About Us

The journey of building trust

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Our Mission

To improve lives through quality care and a commitment to excellence

At HyCare, we believe in building strong, trusted relationships with our clients and their families. We work collaboratively to help individuals reach their goals, enhance their quality of life, and fully participate in their communities.

Who We Are

HyCare

At HyCare, we believe that every person deserves to feel heard, valued, and supported. We are more than a service provider, we are a doctor-led, multidisciplinary team committed to helping people live safer, healthier, and more fulfilling lives. We understand that choosing the right support can feel overwhelming, which is why we take the time to truly listen, understand your story, and walk alongside you every step of the way.

Our managers work closely with you and your family to develop a personalised care plan that reflects your unique goals and circumstances. We know that no two people are alike, and we believe the best outcomes come from thinking creatively, embracing individuality, and finding solutions that empower you to achieve your goals.

Behind every care plan is a passionate team dedicated to making a positive difference every single day. Our support workers are carefully selected not only for their skills, but for their kindness, empathy, and genuine desire to help others. Trained by our doctors and nurses, they receive ongoing clinical support to ensure every participant receives safe and high-quality care. We understand the ‘duty of care’ and advocate for every person who places their trust in us.

At HyCare, we never stop learning because the people we support deserve our very best. By continually investing in our team, embracing innovation, and improving the way we work, we create more opportunities to focus on what truly matters, building meaningful relationships, celebrating every milestone, and helping people achieve goals they thought were out of reach.

Care is about more than providing a service. It is about creating a sense of belonging, fostering independence, and giving individuals and families the confidence to look towards the future with hope. Every smile, every achievement, and every life enriched reminds us why we do what we do. Together, we are building a community where every person feels empowered, respected, and supported to live their best life.

Hycare’s journey is like the life cycle of a tree

starting with planting a seed, growing, and finally bearing fruit.

Welcome & Getting to Know You
PHASE 1
PHASE 1

Welcome & Getting to Know You

Your journey with HyCare begins with an open, friendly conversation. You will meet with a dedicated member of the HyCare team so we can truly get to know you as an individual, taking the time to explore your goals, personal preferences, and specific support needs.

Personalising Your Supports
PHASE 2
PHASE 2

Personalising Your Supports

Once we understand your goals and routine, our team gets to work behind the scenes to build your customised care strategy, a comprehensive support plan tailored directly to your lifestyle, preferences, and clinical requirements.

Starting Your Journey with HyCare
PHASE 3
PHASE 3

Starting Your Journey with HyCare

This is where your care officially begins. As your services commence, you will receive your official HyCare Welcome Pack, containing all the key details and resources about your ongoing care.

Our Team

HyCare

Dr Tran

Medical Director

HyCare

Lynn

National Business Operations Manager

HyCare

Alena

Project Manager

HyCare

Cath

Practice Manager

HyCare

Yolanda

Perth Office Manager

HyCare

Shiv

Adelaide Office Manager

HyCare

Vu Hoang Nguyen

Software Engineer, Team Lead

HyCare

Chau

Business Analyst

HyCare

Steve

Software Engineer

HyCare

Rik

Software Engineer

Dr Tran turns up with flowers. Not as a grand gesture, just because someone was having a long week and he noticed. That is the whole approach, really: pay attention, show up, and treat the person in front of you as a person first. Everything else HyCare does is built on top of that habit.

Founder of HyCare

With a team of highly trained, experienced, and compassionate support workers, HyCare delivers a wide range of disability services under the NDIS. From personal care and in-home support to community participation and supported independent living, we aim to create a safe and nurturing environment where clients feel heard, valued, and supported every step of the way.